MARIA G VASILIEVA
  • UX & Product Design
  • Contact
I work at the intersection of product strategy, research, and complex systems—helping teams define direction in ambiguous problem spaces and deliver scalable experiences. I partner closely with product and engineering to turn user insight and constraints into clear workflows, decision logic, and design standards. Strongest in technical B2B and internal platforms where reliability, usability, and adoption drive value.
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eBay is an American multinational e-commerce company that caters to a diverse user base, offering retail sales through an online marketplace and websites in 190 markets worldwide.
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At eBay, I led research, product strategy, and UX direction for the Cloud Data Technology team, focusing on internal cloud and data platforms and AI-enabled workflows used across highly technical teams. The work focused on turning fragmented, complex systems into coherent self-service experiences—clarifying ambiguous problem spaces, aligning cross-functional stakeholders, and translating research into prioritization and roadmap decisions. 
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​A force multiplier for several CRMs, SupportLogic AI products unlock insight from unstructured data in customer interaction and share actionable recommendations to improve customer experience.

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Illustration for Case Review
Case Review for CS Managers
Illustration for SupportHub
Support Hub
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Fast-growing, forward-thinking, industry-changing-on-a-global-scale company. World leader in return logistics solutions for top retailers. Online auctions for B2B liquidation, returns, and overstock inventory.
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CASE STUDIES

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Illustration for Seller Subscription
Seller's Subscription
Illustration for Seller's Rating
Seller Rating
Illustration for CS Portal
CS Portal - Account Approval
Illustration for Buyer Portal - Filters
Buyer Portal - Filters
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Karma is more than a drone. Capture amazingly smooth footage in the air, handheld or mounted to a gear. 
​One touch takeoff and landing. 
Collapsible, lightweight and durable.
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OTHER PROJECTS

© 2012-2026 Maria G Vasilieva
  • UX & Product Design
  • Contact